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Terms & Conditions

  •  Cancellation & Refund Policy

  •  At Travel Goat, we understand that travel plans may change due to unforeseen circumstances. Our cancellation and refund policy is designed to be transparent, fair, and in line with industry standards.

  •   Tour Package Cancellation Policy

  •  Cancellation charges apply as per the date of cancellation prior to departure:

  •  30 days or more before departure

  •  ➝ 10% of total package cost

  •  • 15–29 days before departure 

  • ➝ 25% of total package cost

  •  • 7–14 days before departure

  •  ➝ 50% of total package cost

  •  • Less than 7 days before departure 

  • ➝ 75% of total package cost

  •  • No Show / Same Day Cancellation

  •  ➝ 100% of total package cost (No Refund) 

  • Cancellation date is considered the day Ayodhya Cab Service receives the written cancellation request.

  •  Hotel Cancellation Policy

  • Hotel cancellation rules vary by hotel and season

  • Most hotels follow: 

  • Free cancellation up to 7–14 days before check-in 

  •  Within cancellation window ➝ 1 night to full stay charged 

  •  Peak season / special hotels may be non-refundable

  •   Group Tours Cancellation Policy

  •  For fixed-departure group tours:

  •  30 days before departure ➝ 20% cancellation charge 

  •  15–29 days before departure ➝ 40% cancellation charge 

  •  7–14 days before departure ➝ 60% cancellation charge 

  •  Less than 7 days / No show ➝ 100% charge

  •  Minimum group size conditions apply. If the group is canceled due to insufficient participants, alternative dates or refunds will be offered.

  •   Corporate & MICE Travel Cancellation 

  •  Cancellation terms are decided case-by-case 

  •  Charges depend on: • Airlines • Hotels • Transport providers • Event vendors • Advance payments made to vendors are non-refundable

  •   Visa Cancellation Policy 

  • Visa fees, embassy charges, and service fees are non-refundable • Rejection or delay of visa does not qualify for refund

  •   Force Majeure Clause 

  • Travel Goat shall not be liable for cancellations or delays due to: • Natural disasters • Weather conditions • Government regulations • Strikes or political unrest • Pandemics or health emergencies Refunds (if any) will be processed as per supplier policies. 

  •  Amendment Policy 

  •  Date changes, name corrections, or itinerary modifications may attract: • Airline penalties • Hotel amendment charges • Service fees

  •   Important Notes 

  •  All cancellations must be made in writing via email or WhatsApp • Refund amount = Total paid – Cancellation charges – Supplier penalties • Travel Goat reserves the right to amend this policy without prior notice

  •   Terms & Conditions 

  • Welcome to Travel Goat. By booking any travel service with us, you agree to the following Terms & Conditions. Please read them carefully before confirming your booking.

  •  Booking Confirmation 

  •  All bookings are subject to availability. • A booking is considered confirmed only after receipt of advance payment and issuance of booking confirmation by Travel Goat. • Full payment must be completed before travel as per the payment schedule shared.

  •   Pricing & Payment 

  • All prices are subject to change without prior notice until confirmed. • Prices may vary due to changes in fuel surcharge, taxes, exchange rates, or supplier costs. • Payments can be made via bank transfer, UPI, credit/debit cards, or other approved modes. • Any bank or gateway charges shall be borne by the customer.

  •   Cancellation & Refund 

  •  Cancellation and refund will be governed by Travel Goat’s Cancellation Policy. • Refunds are processed after deducting applicable supplier charges and service fees. • No refund will be provided for unused services. 

  •   Travel Documents & Identification 

  •  Guests are responsible for carrying valid travel documents including: 

  •  Passport 

  • Visa 

  •  ID proof 

  •  Tickets 

  •  Travel Goat is not responsible for denial of boarding or entry due to incorrect or incomplete documents. 

  •   Visa Policy 

  •  Visa approval or rejection is solely at the discretion of the respective embassy. • Visa fees, embassy charges, and service fees are non-refundable. • Travel Goat shall not be held responsible for visa delays or rejections.

  •   Flights, Hotels & Transport 

  •  Airlines, hotels, and transport providers have their own terms and conditions. • Any delay, cancellation, or schedule change by suppliers is beyond Travel Goat’s control. • Seat allocation, meal preference, and room allocation are subject to availability.

  •    Group Tours 

  •  Group tours operate on fixed itineraries and schedules. • No deviation or customization is permitted during group tours. • Travel Goat reserves the right to cancel or reschedule group tours due to insufficient participation.

  •    Corporate & MICE Travel 

  •  Corporate bookings are subject to customized contracts. • Advance payments made to vendors are non-refundable. • Any additional services requested on-site will be charged extra.

  •   Health, Safety & Insurance 

  •  Travel insurance is strongly recommended for all travelers. • Travel Goat is not responsible for any injury, illness, loss, or damage during travel. • Guests must ensure they are medically fit to travel.

  •  Force Majeure 

  • Travel Goat shall not be liable for delays, changes, or cancellations caused by events beyond control including: • Natural disasters • Weather conditions • Government restrictions • Political unrest • Strikes or pandemics Refunds, if applicable, will be as per supplier policies.

  •   Amendments & Changes 

  •  Any change in travel dates, names, or itinerary may attract additional charges. • Amendments are subject to supplier approval and availability.

  •   Limitation of Liability 

  •  Ayodhya Cab Service acts only as an intermediary between travelers and service providers. • We shall not be liable for any indirect, incidental, or consequential losses

  •   Customer Responsibility 

  • Guests must adhere to local laws, customs, and regulations. • Any loss or damage caused by the traveler shall be their sole responsibility.

  •   Governing Law & Jurisdiction 

  •  These Terms & Conditions are governed by the laws of India. • Any dispute shall be subject to the jurisdiction of Mohali (sas nagar) judicial courts, in India. 

  •  Acceptance of Terms

  •  By confirming a booking with Travel Goat, you acknowledge that you have read, understood, and agreed to all Terms & Conditions mentioned above. ⸻  Important Note Travel Goat reserves the right to modify these Terms & Conditions at any time without prior notice

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